We take great care to provide you with a seamless shopping experience.
All our products are meticulously handcrafted by skilled artisans to ensure the perfect blend of style and functionality.
To help you make an informed purchase, we provide multiple-angle images of each product, often showcasing common objects inside to give you a clear understanding of its size and dimensions. Additionally, we offer magnified views of the fabric and vegan leather, allowing you to get a close-up feel of the materials used.
Once an order is placed, every product undergoes a thorough Quality Check before being dispatched through our trusted courier partners.
Since our products are carefully crafted and cannot always be resold once unpacked, we offer limited returns and cancellations. However, if you have any concerns about the product received, you may reach out to us with images of the unused product from all sides at milanyabags@gmail.com within 2 days of receiving your package. Our team will inspect the case and guide you on the next steps. Please ensure the product is in good condition with its original packaging intact.
Important Note:
- Requests may be rejected if the product is found to be in an altered or used condition during inspection.
- Products purchased during a SALE are not eligible for returns or exchanges.
- The entire exchange or return process typically takes 5 to 7 working days, though timelines may vary depending on your location.
Defective or Incorrect Product Received:
If you receive a defective or incorrect item, please email us at milanyabags@gmail.com with clear images of the product and your order number within 2 days of receiving the package. Our team will assess the issue and proceed with a replacement if eligible.
Please note that we do not offer returns in such cases. The replacement delivery timeline will vary based on your location.
Late or Missing Refunds (Applicable in Case of Payment Failures):
Refund delays usually occur due to processing issues between your bank and our payment partner. In most cases, the transaction is automatically corrected within 7-8 working days.
If you haven’t received your refund after this period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to reflect.
- Reach out to your bank, as some processing delays may occur.
If you’ve followed these steps and still haven’t received your refund, please contact us at milanyabags@gmail.com for further assistance.
